Hi there, Localization manager

Firstly, we only work with native speakers who are veterans in the industry. We have between 150–200 active translators at a time to serve all the languages you need. Like other companies, we could have a database of thousands of translators from all the CVs we receive, but we've found that having the same team goes a long way toward quality, so we focus on giving a smaller number of translators a larger portion of the work. This makes them better at their job, and more available for last-minute and tough projects.

Not at all. Another important quality for our translators is that we make sure they’re open to feedback and show a willingness to improve. In translation, there is not always a "right" answer, and we tend to work with translators that know when to let the client decide what's best, and when to argue for a better term. If you're right, you're right! If you're wrong, we'll tell you, but ultimately it's your text and your choice.

Most clients pay per invoice, but companies with a higher volume of requests generally choose to pay a combined invoice at the end of the month. We'll work with your Accounting department. Besides US$, we can also accept direct payments in Euro or British pounds, as well as credit cards, PayPal, and even Chinese services like Alipay and WeChat Pay.

We have clients in Europe and Asia who we work with regularly. Typically, after the first month of working together and establishing a workflow, there is rarely a need for meetings or video calls. We respond to emails quickly and translation jobs are ongoing as translators work on them around the clock from whichever time zone they’re in. Even with the time zone difference, we can schedule video chats when necessary for meetings, although these aren't usually necessary after the first couple of projects.

Yes, we offer transcreation services and the pricing depends on the complexity, length, and the target language. We offer QA services such as functional review for integrated strings and translation revision. Review jobs are priced at $0.13/word and the translation must be done by a human.

Certainly. We can review your previous translations and create new TM’s, etc.

We can sacrifice some quality for time to meet shorter deadlines, but only within reason. We strongly encourage you to keep educating your internal teams on localization best practices such as including the translation process into their timeline. We're happy to talk to them for you, too! In these situations, you can benefit further from our automated invoice system to request and approve your job right away so we can get started and return it quickly.

We have no monthly fees, management fees, setup fees or anything similar. We do have a minimum charge of $22/language per language for a new project. This is equivalent to 100 words, and the only reason we have it is to make things more efficient for your teams and ours. We don't want your engineers sending us 30 words now, then 20 words on hour later, and 15 more words in the evening. It saves all of us time on invoicing and emails. Note that if you need to add texts to an active translation job there is no minimum. And if you prefer continuous localization where we translate all new text in a project every day, we can set that up for you with your developers.